Skip to main content
Koodo Community
Solved

partial charges first bill

  • April 6, 2026
  • 1 reply
  • 42 views

Hello, I switched over from Telus to Koodo.  And i know about partial charges moving from providers. I received discounts but I believe there should have been a discount prorated on my Pre authorized payment discount portion of the bill.  Someone please explain this, thanks.

Best answer by Oliver C

Hi there,

For auto pay, koodo does not provide partial credits. They only provide full credits for the month of service, not the prorated portion. More on this can be found below. 

https://www.koodomobile.com/en/help/auto-pay-discount?srsltid=AfmBOoqoJeK0nJAmIeX4JCwmsKq8ArWoCTRca-e3JiryrtdOYeA5cQu-

 

1 reply

Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • April 6, 2026

Hi there,

For auto pay, koodo does not provide partial credits. They only provide full credits for the month of service, not the prorated portion. More on this can be found below. 

https://www.koodomobile.com/en/help/auto-pay-discount?srsltid=AfmBOoqoJeK0nJAmIeX4JCwmsKq8ArWoCTRca-e3JiryrtdOYeA5cQu-