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Question

Partial Charges

  • April 18, 2026
  • 1 reply
  • 18 views

I retrieved my first bill with Koodo, and there are partial charges for the period before I received my SIM card which I had to wait for in the mail.  Therefore, I was not using their services yet.  Why am I being charged for that period? 

Will it be credited on the next month?

Please let me know.

1 reply

Dinh
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  • Mobile Master
  • April 19, 2026

Koodo started charging you from the date they activated the service though - not from the date you used it. There should be a note (and you have to click on it) at the time of ordering.