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Partial Charges

  • April 18, 2026
  • 1 reply
  • 45 views

I retrieved my first bill with Koodo, and there are partial charges for the period before I received my SIM card which I had to wait for in the mail.  Therefore, I was not using their services yet.  Why am I being charged for that period? 

Will it be credited on the next month?

Please let me know.

Best answer by Dinh

Koodo started charging you from the date they activated the service though - not from the date you used it. There should be a note (and you have to click on it) at the time of ordering. 

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1 reply

Dinh
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  • Mobile Master
  • Answer
  • April 19, 2026

Koodo started charging you from the date they activated the service though - not from the date you used it. There should be a note (and you have to click on it) at the time of ordering.