I paid my bill automatically last month, but the money was refunded to me, and this month an extra charge of $106 was applied.
Solved
over charge
Best answer by MilkyWay
The payment did not go through, which is why you got charged with the NSF fee and the balance from the previous month carried over to your current bill. I would suggest you to follow up with your bank to figure out the issue.
To avoid further late charges, I would suggest you to consider setting up Plaid on your Self-Serve account for pre-authorized payments. In the meantime, you can pay the outstanding balance with your credit card. https://www.koodomobile.com/en/help/plaid-faq
Can you provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
If it is indeed an error on your bill, you can make a request on your Self-Serve account to have a rep review the charge. They will get back to you within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
The payment did not go through, which is why you got charged with the NSF fee and the balance from the previous month carried over to your current bill. I would suggest you to follow up with your bank to figure out the issue.
To avoid further late charges, I would suggest you to consider setting up Plaid on your Self-Serve account for pre-authorized payments. In the meantime, you can pay the outstanding balance with your credit card. https://www.koodomobile.com/en/help/plaid-faq
+4
This is the summary of the bill, it might not have the full information about the actual date of the failed withdrawal. Could you download the PDF bill and check the page 3 and 4 of it for more detail breakdown? If possible, can you post that one here? Make sure you hide all personal information before posting please.
Also, on Jun 11-12 2026, was your bank having sufficient fund to pay the bill ?
Is the refund you’re referrring to the “adjustment issued?” I don’t otherwise see a “refund” or anything of the sort. Have you also tried speaking with your bank if they might know what happened?
The bill itself seems normal. I would therefore see from your bank why payment was not successful. Koodo forwards the $50 business NSF fee fully to customers, and now individuals should be limited to a $10 NSF charge. If those line up, it is likely related to not enough money in whichever account the bill was supposed to be paid from. Is the “adjustment issued” category in your billing summary the amount of the bill? Or is it something else?
+4Hi
We see that you managed to get in touch with a rep in the meantime.
As suggested above in the post, we recommend reaching out to your bank to check the reason why the payment didn’t go through.
As per the details, we see the payment went through for past payments.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.