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Question

Only one line has 23.75 promotion applied

  • April 29, 2026
  • 1 reply
  • 24 views

It appears only one line has the 23.75 promotion applied. Any way to fix this? Not sure what happened. 

1 reply

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  • Mobile Master
  • April 29, 2026

Hi there,

when you check the full PDF bill does it show the credits added to the one line? You can check this using the steps here: Viewing and downloading your bills | Koodo Mobile

If it is showing in the PDF bill as only the one line getting the promotion, what was the promotion that you were expecting?