Hi everyone,
I’m posting here to raise a serious concern regarding the mobile network service I’ve been experiencing with Koodo Mobile for over two years now.
It has been extremely difficult to even reach customer service. When I finally managed to connect, the call took a very long time, and I was given a ticket number with a promise that the technical support team would call me back within 48 hours. It has now been more than two days, and I have not received any callback.
I currently live in Richmond, which is a major metro area near Vancouver International Airport, yet I consistently get only one network bar at my residence. The network is unreliable and often completely unusable. I frequently cannot make or receive calls, and mobile data barely works.
What’s more concerning is that this issue is not limited to just one location. I’ve experienced similar poor service across multiple cities including Vancouver, Victoria, Abbotsford, and Duncan. This clearly points to a broader, ongoing service problem.
Because of this:
- I am unable to communicate properly with family, friends, and colleagues
- My work and daily life are being negatively affected
- I am paying $35/month without receiving a reasonable level of service
After more than two years of dealing with this, I feel the service quality is far below what is promised and expected under the Wireless Code.
I am requesting:
- A proper investigation into this issue
- Compensation for the prolonged poor service
- Clear guidance on what steps can be taken if this is not resolved
I would really appreciate if someone from Koodo can look into this seriously and provide a proper resolution.
Thank you for your time.
Vijay
