one missed payment after closing account has dropped my credit by 151 poijts.

Question

I closed my account 2 months ago and had no idea I had a remaining balance.

i have been a loyal customer for over 5 years, never missed a payment and now because I wasn’t aware of this overdue balance, an honest mistake, I have lost all my hard work that I have put in to maintain such a good credit score.

is there anything that can possibly be done about this? Like a goodwill letter?

i am desperate, it is a major bummer to see.

i was told a few years ago by the financial department that they would reimburse me for half the price of a screen repair due to them selling me a phone that had been previously repaired when it was advertised as all factory parts, and was never given the amount offered.

so having said that it would be a nice gesture to have that issue sorted out for me, I almost wish I went to CCTS at the time because of the abysmal handling of the issue, but I didn’t.

thanks

ryan

Dennis · Answer

Unfortunately these would be considered 2 separate issues. You can still pursue the the screen issue but after over a year this will be tricky.

Regarding the credit reporting, late payments are reported automatically and unfortunately koodo doesn't undo these since as you mention, it is indeed a late payment. You will need to wait for the negative rating to come off your report over time.

If you have a good credit rating, it will not take long. And honestly the impact is likely minimal and if you are not looking for a loan right now, there will be no real Impact

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