I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.
Solved
One bill. One payment.
Best answer by Dinh
Unfortunately there isn't a way to put them all on one bill. Only your mobile postpaid service generates an actual bill. Koodo Internet and Stream+ are subscription services, so instead of a bill you get a monthly receipt for the amount charged to your credit card, each on its own cycle https://www.koodomobile.com/en/help/how-pay-your-bill
You can still see everything in Self Serve, the mobile bill under Payment options and the subscription receipts where you can also update the card. If you set up pre-authorized payments on the mobile side, all three would come out automatically, the dates just wouldn't line up.
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+4Unfortunately there isn't a way to put them all on one bill. Only your mobile postpaid service generates an actual bill. Koodo Internet and Stream+ are subscription services, so instead of a bill you get a monthly receipt for the amount charged to your credit card, each on its own cycle https://www.koodomobile.com/en/help/how-pay-your-bill
You can still see everything in Self Serve, the mobile bill under Payment options and the subscription receipts where you can also update the card. If you set up pre-authorized payments on the mobile side, all three would come out automatically, the dates just wouldn't line up.
Yeah. One payment. All services. You'd think everyone would want to do that. Make everything simpler. Unless…
Wait. Is Koodo trying to make things like payments difficult, so we, the consumer, lose track/miss payments/etc. and wind up paying more? Now here's the sarcastic part. No! Giant multi-million/billion/trillion dollar companies would never, ever do anything like that to their customers.
Stop splitting up the bills and payments. Put them all in one, if they're with the same customer. Shouldn't be that hard. Customers have files with services bought. You render services. I pay for services on ××/××/20×× date. Why not just change the date in the file? It's called an "Edit' button. We're asked to use one to update our payment information. You do the same!
Then maybe everyone should be angry. Many people standing together is sometimes the only way change happens. One bill per month just makes sense.
Plus, a customer, whether right or wrong, should not be explaining the way a business model works. Someone who works for the business should. Don't stand up for the multi-faced, multifaceted, multi-million dollar plus company, when they should be answering for themselves.
+4Fair point, and you're right that the answer should come from Koodo rather than from me — I'm a customer here too, same as you. I recommend you create an “idea post” so people can vote on it. If you still insist in talking with someone from Koodo, You can schedule a call back from them using their digital assist www.koodo.com/chat
On the why, though: it isn't a date field someone can edit. Mobile postpaid is a billed service, while Koodo Internet and Stream+ are subscriptions that run on a separate billing platform with their own cycles (Prepaid). Putting them on one bill means merging two systems (postpaid and prepaid service)
That is because Koodo Internet and Stream+ subscriptions are prepaid services. They all have their own billing cycles depending on the activation date.
If you want to consolidate your services into one bill, you may need to switch over to Telus. This is an option if you live in Alberta or BC.
Then maybe everyone should be angry. Many people standing together is sometimes the only way change happens. One bill per month just makes sense.
Plus, a customer, whether right or wrong, should not be explaining the way a business model works. Someone who works for the business should. Don't stand up for the multi-faced, multifaceted, multi-million dollar plus company, when they should be answering for themselves.
Who says I am standing up for Koodo - I am standing up for customers who take time out of their day to try and help people on this “Community” page. They don't need to be abused.
By the way I have had my own issues with Koodo and some of their practices so much so that I moved my service a year ago. I am just waiting for my family members tab to be paid and then we are all gone.
Yeah. One payment. All services. You'd think everyone would want to do that. Make everything simpler. Unless…
Wait. Is Koodo trying to make things like payments difficult, so we, the consumer, lose track/miss payments/etc. and wind up paying more? Now here's the sarcastic part. No! Giant multi-million/billion/trillion dollar companies would never, ever do anything like that to their customers.
Stop splitting up the bills and payments. Put them all in one, if they're with the same customer. Shouldn't be that hard. Customers have files with services bought. You render services. I pay for services on ××/××/20×× date. Why not just change the date in the file? It's called an "Edit' button. We're asked to use one to update our payment information. You do the same!
To be clear, since home internet and Stream+ is a prepaid service, if you miss your payment (which you shouldnt since you need to set up a credit card for preauthorized payment for the service), then your service will stop and Koodo can not charge you for the stopped days. You do not pay more in this situation. If anything, you saved by not paying for service for those stopped days.
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