I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!
I talked twice to the customer service and they promised to refund the extra money, but it was not happened and still the bills show that.
Question
No more trust!
The first bill will always be higher than the subsequent ones, since it includes partial monthly charges from the date of activation until the start of your bill cycle, plus charges for your first full month of service. https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line
Can you provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
In the meantime, I would suggest you to submit a request on your Self-Serve account to have a rep review the charge on your bill. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
When you reviewed your detailed PDF ebill, what charge or line item seems to be the error?
Did you pay your last bill in full? When did you pay? How did you pay? And what it the bill date on your detailed pdf ebill?
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