Hello. I was away from Canada for more than 2 weeks. I had an esim activated the moment I landed Japan. When I came back to Canada, I was charged $90 for roaming when I did not even use my roaming.. I’m wondering if I can dispute the charges.
Question
need to dispute roaming charges
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I just got back from Japan a few weeks ago too. We were there for 3.5 weeks.
Can you find out what triggered the Easy Roam charges? You can follow the article here
I checked my billing information and I was charged for multiple dates and they were all only for a minute each day which is I’m confused of..
+4Yes. 4 out of 6 charges.
The ER/VC calls in the logs are markers for events that triggered Easy Roam. To find more information about them, I recommend you go into Self Serve and check the data and text usage sections. Compare the timestamps of those usage items with your phone's records to see if Koodo reported them correctly.
SO based on the article, what triggered the ER/VC charges? Did you follow the steps in the article?
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