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need roaming charges reversed

  • April 30, 2026
  • 5 replies
  • 36 views
H

Hi there, I need to get the easy roam charges that were charged in the last 30 days to both my phone lines reversed. I live in BC close to the border but have not crossed into US. I have taken advice from previous reps but am still noticing I am being charged for easy roam occasionally

Best answer by Georgia Koodo

Hi ​@Hannahelizabeth, we’ve checked the charges you mentioned on your April bill and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

 

5 replies

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • April 30, 2026

Hi ​@Hannahelizabeth, we’ve checked the charges you mentioned on your April bill and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

 

M
  • MKL
  • Member
  • May 4, 2026

I signed up for 14 day Europe Travel plan  for $50 on March 27. I travelled from April 6- April 15. I just received my April bill that has $126 roaming charges. I did not exceed the limit. I would like these charges removed as I paid for a travel plan that should have covered this.

 

Thank You

M
  • MKL
  • Member
  • May 4, 2026

If one cannot be confident that the travel plan works, why would I continue to use Koo do service. I have been a happy customer until now but am very disappointed. 

D
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  • Dennis
  • Mobile Master
  • May 4, 2026

​@MKL did get a confirmation text or email about  the travel pass being added?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • May 4, 2026

     Hi ​@MKL 

    We have reviewed the details and we have been able to apply an adjustment to your bill as the travel pass wasn’t properly provisioned. We have just sent you a PM with more details, please check your communit inbox when you get the chance.

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