Dear Koodo Customer Service,
I am contacting you regarding the payment notice I received stating that a payment was declined on August 27, 2026.
There appears to be an error. I permanently closed my Koodo account by phone when I returned to Brazil at the beginning of July 2026. During that call, I explicitly requested the cancellation and closure of my Koodo service and account.
Therefore, I should not be receiving new charges or payment requests in August, as my account should already have been closed. I also do not accept responsibility for any late payment fees, NSF charges, or other penalties resulting from charges made after my cancellation request.
Please urgently review the account and confirm:
- The effective date on which my Koodo service and account were closed.
- Why a payment was attempted on August 27, 2026, despite my previous cancellation request.
- That any charges generated after the account should have been closed, including any NSF or late-payment fees, will be removed.
- That my account is fully closed and that no further charges or payment attempts will occur.
Please review the record of my telephone cancellation request from early July 2026 and correct this issue accordingly.
I request written confirmation once this matter has been resolved.
Sincerely,
Pedro Dal Lago
