Most disappointing experiences ever. Koodo stealing from me

Are you using pre-authorized payments? If so, the system schedules the withdrawal for 15 days before your due date. You can find more details here: https://www.koodomobile.com/en/help/setting-pre-authorized-payments

Regarding your bill, have you downloaded the PDF version and checked pages 3 and 4 to ensure the charges were calculated correctly?

I am using pre authorised payments. My credit credit expired 3 months ago and I added another automatic payment method from which another 2 payments including last months was taken by Koodo. But what I dont understand is that they reversed the last months payment after debiting it and then charged with a fine this month. When they reversed the payment I didnt notice because I thought the bill was already taken care of by the payment they already took. And this is not my first experience. If they are reversing the payment, I should atleast be notified somehow otherwise they are literally trying to steal from me right?

I highly recommend switching your payment method from a credit card to a bank chequing account, as many of the newer plans only offer discounts if you use a chequing account.

Regarding the payment record you described, there might have been an issue with your credit limit on the withdrawal date. Koodo likely tried to process the payment a second time, which might be causing a conflict with your bank's report. To resolve this, I recommend contacting your bank first to confirm the exact date of the Koodo withdrawal and to verify that the account had sufficient funds at that time. Once you have that information, contact Koodo by scheduling a callback or reaching out to a rep via Expert Messaging (https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs) to have them look into it.

I did change the automatic payment to chequing account when my credit card expired. Its currently the payment method thats active. I'm sure that there were more enough available in my account at the time. It wouldn't hurt to check with bank anyways. Thank you

To avoid further late charges, I would suggest you to consider setting up Plaid on your Self-Serve account for pre-authorized payments. In the meantime, you can pay the outstanding balance with your credit card. https://www.koodomobile.com/en/help/plaid-faq

If you prefer to pay with your credit card and keep your auto-pay discount, you can actually set up pre-authorized payments with your chequing account and make your payments manually on your Self-Serve account with your credit card before the withdrawal date. 

You are not the first person to mention this.  Let me flag a rep for you to see if they know what is going on

Hi ​@rohnyvibes, we looked into the payment, it was initially processed but the payment backed out soon after. 

As Dinh mentioned above, we’d recommend contacting your bank to make sure everything is ok with your account.