Hello, I’m looking to understand why my bill is higher than my usual monthly cost? I don’t see any additional charges added to my bill. Thank you.
Solved
Monthly bill higher than normal
Best answer by Dennis
I highly recommend logging into your self serve and downloading your detailed PDF ebill. Compare with it your previous detailed PDF ebill.
What was the difference between the 2 PDF ebills? Was their a credit that fell off, or a plan price increase?
This topic has been closed for replies.
I highly recommend logging into your self serve and downloading your detailed PDF ebill. Compare with it your previous detailed PDF ebill.
What was the difference between the 2 PDF ebills? Was their a credit that fell off, or a plan price increase?
My bill was also higher and I did not request any changes. What gives??
- My April 2026 bill was $50 with a Pre-Authorized Payments Discount of $5 = $45 + tax
- My May 2026 bill was $60 with a Pre-Authorized Payments Discount of $10 = $50 + tax
Found the answer….
Check 2 or 3 bills previous for the notice. Mine was 2 bills previous. It said at the top:
Changes to your billing Your monthly bill is being increased. Please refer to the last page of this statement for additional details
On the last page it said:
Update to your monthly rate plan Starting March 2026, your monthly bill will increase by $5. Here's why: Your rate plan fee will increase from $50 to $60, but your Pre-authorised debit payment discount will also increase from $5 to $10, resulting in a net increase of $5.
If you do not agree with this change, you may cancel your service without penalty within 30 days of the effective date of the change.
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