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mistaken roaming charges

  • February 17, 2026
  • 1 reply
  • 0 views

Hi, I was charged roaming fees for a call to the USA, but I was not in the US at that time.

I was on a flight traveling from Vancouver to Montreal, and I did not make any call to the US.

The record shows “To: ER/VC ROAM/VOY USA”.

Could you please investigate this and remove the charge?

1 reply

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  • Mobile Master
  • February 17, 2026

Was your phone in airplane mode? 

ER/VC means easy roam was triggered when you connected to a US tower and data, talk, or a sent text occurs.