Misleading "Free China Calling" perk on US/Canada plan - Need a Rep to waive $20 fee

Question

I am on a US/Canada roaming plan and have the perk for free long-distance calls to China.
During a recent trip to the US, I made some calls to China. Since my plan allows seamless roaming like I'm at home, I logically assumed the free calling perk applied while in the US as well. This assumption wasn't baseless—I previously had similar plans with both Rogers and Telus, and neither carrier ever charged me long-distance fees for calling China while I was roaming in the US.
I just got my bill and was hit with a $20 long-distance charge. I only now realize Koodo's fine print restricts the China calling perk to "within Canada only". To be honest, this is a very easy trap to fall into for users, especially when your major competitors don't penalize this.
This is my first time running into this genuine misunderstanding. I am looking for a Koodo Rep to look into my account and issue a one-time credit to waive this $20. The market has plenty of competitive US/Canada plans right now, and I’d hate to port my number out over a $20 technicality when I know other carriers operate differently.
Could a Rep please flag this and assist?

Dinh · Answer

Hi, it isa actually a common knowledge that all extra add-on is not included while roaming. Those long distance add-on is available for calls originated from Canada with Koodo unfortunately.If you still want to dispute further, you would have to schedule a call back using their Koodo asisst www.koodo.com/chat

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