A few months ago Koodo added 5 bucks to my 3 phones.Now they changed one of my plans and added another 6 bucks without asking.I cannot change the plan for another month as they just did and theres a wait period to do it again. Thats not right.
Solved
Koodo just changed my plan
Best answer by Allan M
If they increase the price of your plan, there would be a notice at the very bottom of the last page of your pdf ebill the month before the increase.
If you’d like to review options to change your plan you can chat with Koodo’s Expert Messaging service at https://koodo.com/chat and they can help review some options.
By changing one of my plans i am now paying $10 more then my other plan which has more data.Looks like they changed the plan and added international data.Didn’t ask for the change,they just did it and i cannot change it back as its locked for another month.
+4If they increase the price of your plan, there would be a notice at the very bottom of the last page of your pdf ebill the month before the increase.
If you’d like to review options to change your plan you can chat with Koodo’s Expert Messaging service at https://koodo.com/chat and they can help review some options.
I had a similar thing happen - no notifications of the plan change on the previous bill, and the transaction history indicated somehow that the plan expired on May 2, and then they just switched the plan to a more expensive one.
I had a similar thing happen - no notifications of the plan change on the previous bill, and the transaction history indicated somehow that the plan expired on May 2, and then they just switched the plan to a more expensive one.
just an update - I did find a notification about it on the February bill, but it’s not really adding up. The notification was that the march bill would increase by the amount that I saw, but then it didn’t take effect until May, so it didn’t show up on the march, nor the april bills.
Got hit with the increase back in March at $5 each on my three phones. My new increase of $6 was on one of my phones but not the others,one being $10 cheaper with more data.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.