Koodo Assist does not allow you to schedule a call with a rep

What does it say when you try to request a callback on mobile?

Are you able to confirm that if you answer the same, you are able to request a callback on a desktop?

What is your question?  We can try to best direct you to the proper channel to get you your answer to your question.

Are you on prepaid or postpaid? Prepaid uses a separate Koodo Assist portal https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html while postpaid is at www.koodo.com/chat I would try it in a desktop browser instead of your phone and see if the scheduling option comes up there.

For a billing issue you may not need the call at all. The Ask us to review a charge tool in Self Serve handles charge corrections and they reply back by text or email https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill