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Question

Inquiry Regarding an Unexpected Charge

  • September 30, 2026
  • 2 replies
  • 15 views

Hello, my name is Sally Oh, and I would like to inquire about my cancelled plan and the charges on my account.

I was in Canada as an international student from January 2024 to July 2026. I moved back to South Korea, my home country, in July 2026, and I cancelled my Koodo plan when I moved back.

However, I recently received an email stating that I need to pay a total of $134.89 for charges from July, August, and September.

I understand that I need to pay for the Koodo service I used until July 11, 2026, and I am willing to pay for that period. However, I do not believe I should be charged for August, September, or the remaining days of July after I cancelled my plan. I can provide proof that I moved back to South Korea in July 2026 if necessary.

Could you please review my account and clarify these charges? I would appreciate it if you could remove any charges that were incurred after my plan was cancelled. My phone number is 672-963-0731.

Thank you very much for your assistance. I hope you have a great day!

2 replies

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  • Dennis
  • Mobile Master
  • September 30, 2026

How did you  cancel your plan?  Did you get a cancellation confirmation email?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Dinh
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  • Dinh
  • Mobile Master
  • September 30, 2026

Did you receive a cancellation confirmation email from Koodo when you cancelled? If not, your service may not have been cancelled properly, which would explain the charges for August and September.

After cancelling, Koodo sends a final bill where the last month is prorated. If you cancelled close to your billing date, a standard bill may have been generated before the cancellation was processed, so part of that amount could still be valid. I would recommend logging into Self Serve and checking the PDF bills to see exactly which dates you're being charged for. More here https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel


Since you're in Korea now, you can contact Koodo through Facebook Messenger or X DMs to @KoodoHelp and ask a rep to review your account.

A Koodo customer, opinions are my own.
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