Hello, I was incorrectly charged roaming fees despite not leaving canada. The first charge of 16$ on January 30 2026 and again in April 2026 for 64$. I would like the charges and any interest removed please as it is an error.
Thank you
incorrectly charged roaming fees
Koodo only allows 30 days to dispute any erroneous charges.
If you want to still dispute this, you will need to request a callback via Koodo assist, but I wouldnt be optimistic.
https://www.koodomobile.com/en/help?autobots=rollout
+4I'll flag a rep.
But, Jan 30th is for roaming charge.
April 2026 for $64- did you get charge for 4 roaming charge?
You need to set your roaming off and select Koodo for network selection to prevent future charges.
More info here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Add: follow Dennis's suggestions
+4Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more details on how to prevent accidental roaming charges, you can check out this article.
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