I was incorrectly charged $18 for roaming charges on both April 18, 2026, and April 14, 2026 -- totally $36. I never turned my roaming on for these two days, and would like a refund please. Thanks in advance.
Question
Incorrectly charged 2x roaming charges
+4I'm guessing you traveled outside of Canada during those days.
To make disputing easier, have you checked your usage in self-service to see which service the foreign carrier reported?
Can you go through this areticle and let us know what triggered your roaming?
Was it talk, sent SMS, or data? If it was data, how much data was recorded to be used?
+4Hi
We have looked into it and we have been able to remove the roaming charges since this happened due to data leakage.
For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We also recommend checking the Travel pass options in case you plan on traveling abroad in the future https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes
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