Monday March 23rd I was charged roaming charges for USA. This is not correct. Please remove the charge from my April bill.
Solved
Incorrect Roaming Charges
Best answer by Koodo
Hello
We will include a helpful link with more details here: https://community.koodomobile.com/plans%2Dservices%2D232910/easy%2Droam%2Dunderstanding%2Dhow%2Dyou%2Dwill%2Dbe%2Dcharged%2Dwhile%2Dtraveling%2D7811296
For more information about how to prevent accidental roaming please check the link we shared above.
Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
Hi there,
To confirm, where it is not correct, is this because you did not travel outside of canada during this time / were close to the border? Or did you in fact travel to the USA but not use your koodo service?
I was very close to the boarder. I live in Rossland BC, 10 mins away.
+4I was very close to the boarder. I live in Rossland BC, 10 mins away.
If you were in Canada that day, your phone might have accidentally connected to a US carrier tower. Let me flag a rep to look into it for you.
In the future, if you are in the area, you can change your carrier selection from automatic to manual (and select Koodo). That should help
+4Hello
We will include a helpful link with more details here: https://community.koodomobile.com/plans%2Dservices%2D232910/easy%2Droam%2Dunderstanding%2Dhow%2Dyou%2Dwill%2Dbe%2Dcharged%2Dwhile%2Dtraveling%2D7811296
For more information about how to prevent accidental roaming please check the link we shared above.
Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan
With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.