Incorrect Roaming Charge On Bill. Please Remove.

Question

I have a roaming charge on my bill for Sept 26. Did not leave the country. Was by lake erie on Canada side. Put phone on airplane and still was charged. Please remove-Patrick Buckley

Flo Koodo · Accepted Answer

Thank you for confirming!We have reviewed the details and we have been able to remove the roaming charges since they weretriggered due to accidental data roaming, feel free to check the updated amount due your self serve account when you get the chance.For more info about how to prevent accidental roaming charges, please check out this articlehttps://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-planWith a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find herehttps://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan

Flo Koodo · Answer

Hi ​@Patrickbuckley1981We have looked into and we can see there is a charge triggered on September 19, is this theone that you are referring to?

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