Hi there, I have an incorrect roaming charge on August 26, 2026. I was in Cordova Bay, BC at that time and I don’t have any calls in my call log going to the US at that time.
Question
Incorrect roaming
You can submit a request on your Self-Serve account to have a rep review the charge on your bill. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. Note that you will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
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