incorrect easy roaming charges - request reversal

When you mentioned "1 minute", were you referring to the call with I'd "ER/VC", if so,  that wasn't an actual call. It was there to denote an event (data usage, sending SMS or a phone call) that triggered easyroam on that day. I recommend you check your usage of data and SMS to see why Koodo system said you used on that day. 

Anyway, how much were you charged for roaming?

Hi

i was in transit on all those days and these are airport location and it would have been active by mistake while I thought it was connected to airport network.

please help as my bill is high and it was a genuine mistake

This is customer forum, we can't offer you credit since we are all customers like you are. Let me flag a rep to look into the your usage.

However, if those are legitimate charges, Koodo might not be able to waive them.

Hi there ​@Arun Ghewarchand 

Can you please let us know which dates you are referring to so we can further check the details on our end?

We can also send you a PM to confirm more details if you would like, please let us know.

27th 28th Feb and 19th March I want on transit.

Thank you for confirming ​@Arun Ghewarchand 

We have looked into it and according to the usage details, the charges were triggered due to data usage, we recommend checking the usage details in self serve ,

The 1-minute “ER/VC” that shows on the bill is showing when Easy Roam was triggered, however, if it wasn’t trigger by a call, but by text/data, the usage details can be seen in the self serve using the link we shared above. More info can be found here

More about how to prevent unwanted roaming charges can be found here.

We have also sent you a PM with more details, please check your community inbox when you get the chance.