Hello
I see my latest bill has been charged with easy roaming charges of 16$ which is incorrect.
I just landed in US and took of the airplan mode and before I can disable to roaming feature of data the roaming was charged to me. if you see the usage of roaming for not even for a min.
please help revert the charge and adjust the billing.
Regards
Deepa
Best answer by Darius Koodo
Hi there
If you want to further dispute the charge, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page.
Hi there,
Just to confirm when you check self serve what does it say the roaming was caused by? Does it say if it was a call, data, or text usage? You can do this by following the steps in the article below. 🙂
https://community.koodomobile.com/plans-services-232910/why-was-i-charged-for-easy-roam-7818664
I think it said roaming for 1 min… My phone was always on Air plan mode and I know the if I use it for call it will be pay per use so why easy roaming is charged.
Ah I see, and just to check did you happen to check your voicemail by either calling your voicemail or if you have an iphone by playing the voicemail transcripts?
As checking your voicemail also will trigger the charge and may show as 1 min of usage. If not I can flag a rep to take a look.
No, I didn't check Voice. as mentioned the just got charged when I loaded and took airplane mode off.
I didnt use the roaming so please help revert charges.
Yup no problem just gotta cover all the bases. A lot of the time with these its just a small mistake that causes the charges that people dont realise.
Based on the info you provided i'll flag a rep to assist. Just make sure you're logged into the community using your self serve credentials and they should be able to take a peek. 🙂
+4Hi there
If you want to further dispute the charge, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page.
I am not denying that roaming for not used but it got activated my mistake when the phone was taken out from airplane mode for making a call which I am not disputing and it’s pay per use.
i am telling that I didn’t use the data and when I took airplane mode out and disabled the data for roaming this charge occurred. If you see the usage for only one min.
this shows I didn’t use the data at all and request to revert the charges.
The rep is saying data is used, you just didnt intentionally use it.
Your best bet it is to request a callback via koodo assist and speak with a rep. Note that it will be at the sole discretion of the rep to decide if they want to grant you a 1 time exception. You will have better luck if you are asking for a 1 time exception than arguing that you didnt use data as the rep above has confirmed that data was used and the charge was valid. But at the end of the day there are no Guarantees. Good luck!
https://www.koodomobile.com/en/help?autobots=rollout
Hello, Koodo Assist link that you provided is not working. The service is unavailable. How do I get call back.
Hello, Koodo Assist link that you provided is not working. The service is unavailable. How do I get call back.
it works for me
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