incorrect charge for easy roam

Question

I was charged March 28 for easy roam and I did not leave the country. Please reverse this incorrect charge

Oliver C · Accepted Answer

I will flag a rep to take a look. Just make sure you're logged into the community page using your self serve credentials and they can take a look. They will respond here as I have.

Going forward, to avoid these kind of charges, make sure to turn off roaming in your device settings and changing your carrier selection from automatic to manual and then koodo. This should help in future, just note that if you turn the device off the settings may have to be reset when you turn it back on. More info can be found below. 🙂

https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

Koodo · Answer

Hello ​@Butterfly12We have reviewed the details and we have been able to remove the roaming chargesince it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.You can follow the steps mentioned by ​@Oliver Cin order to avoid future accidental charges.Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan:https://www.koodomobile.com/en/help/changing-your-rate-planWith a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find herehttps://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan

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