Incorrect bill issued after confirmed cancellation on March 26th

Question

HelloI hope you are having a good day. I requested to cancel my service effective March 26th,2026 via phone twice.Both representatives confirmed it.However, I just received a bill for April.I have already left Canada and moved back to my country, so I cannot use the phone or call suctomer service.Please verify my cancellarion request recorded in March and reverse all charges after March 26th.Also, I was explicitly told by the representatives that there would be no additional charges or remaining balance to pay after that date.I was told that all my balance up to March 26 was fully settled and there would be no further charges.And I want to close and deactivate this account and mobile phone number permanetly without any outstanding balance.  I would appreciate your prompt assistance in resolving this matter as soon as possible. Thank you

Koodo · Accepted Answer

Hi ​@JINYOUNG, we’re not seeing any notes on your account regarding a cancellation, the account is still active. If you’ve already left Canada, you can send us a private message on social media via Facebook, Twitter/x or Instagram for assistance with cancelling your account.

Oliver C · Answer

Hi there,Can you login to your Koodo self-serve and check the balance that is owing? Does it seem to be for an entire month of service,or does it show a partial charge or refund? When you do, does it also look like the line is active?

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