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Question

inadvertent roaming charge- $18??

  • May 11, 2026
  • 7 replies
  • 68 views
T

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (not a Koodo SIM). After reinstalling my Koodo SIM card, I briefly powered on my phone — for no more than five seconds — just to confirm it would work when I landed in Toronto. I immediately turned it off again.

It appears that this momentary connection triggered an $18 roaming charge.

I haven’t been able to reach a Koodo representative to explain the situation, so I’m using this review process in hopes of having the charge reversed.

7 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • May 11, 2026

Hi ​@TravelUser999 

We have looked into it and we have been able to remove the charge since it was due to data leakage.

For more info about how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

K
  • Kac1500
  • Connector
  • May 13, 2026

I have 2 charges of roaming 1 for  1 min USA 1 for 1min mexico 34 dollars.

D
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  • Dennis
  • Mobile Master
  • May 13, 2026

​@Kac1500 

When you check your self serve, can you let us know what triggered the Easy Roam charges?

Please follow the article below:

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
K
  • Kac1500
  • Connector
  • May 13, 2026

**picture edited by moderators to hide personal information

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  • Dennis
  • Mobile Master
  • May 13, 2026

Yeah that is Easy Roam triggering at 4:37pm and 9:16AM.  What triggered these?  Did you follow the instruction in the article?

Did data use trigger this or a sent SMS?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
K
  • Kac1500
  • Connector
  • May 14, 2026

I would have been on an airplane  at 9  on airplane mode and still on airplane mode at 4.🤷🏻‍♀️

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  • Dennis
  • Mobile Master
  • May 14, 2026

You know you could find out what triggered the roaming if you just follow the steps in the article in the link I posted above. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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