Inaccurate billing charge with easy roam

Hi there,

If the charge has appeared on your most recent bill, you can dispute it through your Koodo self-serve account. You can follow the steps in the link to dispute the charge, it will be reviewed within 4hrs. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill?

Going forward, to help prevent this in future, I suggest you turn off roaming in your device settings and change your carrier selection from automatic to manual and then Koodo. Note if you reset the device, you may have to change these settings again. More details on prevention methods can be found here: https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

Hi ​@mkma 

We have reviewed the details from our end and we have been able to remove the roaming charges, feel free to check the details in self serve when you get the chance.

We recommend following the steps in the link provided by Oliver above to find out more about how to prevent roaming charges in the future.