I started using Koodo 3 months ago and I made a payment via my bank app for the month of June and July 2026. This August I was charged $ 125 via prepaid putting me on overdraft with my bank account. I need it to be refunded. This is my number ********60
**edited by moderator to hide personal information
Hi there,
To confirm, when you check your PDF billing in your Koodo self-serve account for this month, does it say that there was a balance owing? Normally, the automatic payment system will not take money from your bank account unless your self-serve has a balance owed.
Can you check your recent PDF bills in your self-serve? You can do this by following the steps here: Viewing and downloading your bills | Koodo Mobile
Yes one day I login to my Koodo self service and discovered that the previous payment I made for the month of June and July via my bank app was not removed, I kept quiet and believe they will remove it. Today I I logged in my bank and noticed that they deducted the month of August which I have only $49.50 together with the previous payment I paid for month of June and July leaving me with an overdraft of $-75
+4What plan ( how much is it ) do you have? Do you have a rab payment as well?
"the previous payment I made for the month of June and July via my bank app was not removed,"
Is this means the payment was not made? But, now the auto payment deducted all of the amount - June, July and August?
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