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I was charged for EasyRoam, would like a refund

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28 replies

Mayumi
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  • Mayumi
  • Mobile Master
  • 10320 replies
  • July 4, 2023

You mentioned that " I did go to the US today but I did not call or receive any calls other than texts and those are free with my plan"

Did you send texts while you are in US? If so, it triggered the change.  If your plan including international text, it only applies texts while you are in Canada.

C

I got a message that I will be charged roaming fees for US when I have never been in the US. I used the phone to find an address when I was in Normandale, Ont. near Lake Erie. I live in Simcoe, Ont. approx. 15 minutes from Normandale. The fellow at the koodo kiosk told me that it was because the service is bad in Normandale so you use US towers. That sounds unbelievable! Please remove this charge from my bill. I have spent hours trying to get someone on here to talk to last night and this morning. Your site is very confusing and needs to be made easier. 

 

D
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  • Dennis
  • Mobile Master
  • 29122 replies
  • August 4, 2023
CanadaOnly wrote:

I got a message that I will be charged roaming fees for US when I have never been in the US. I used the phone to find an address when I was in Normandale, Ont. near Lake Erie. I live in Simcoe, Ont. approx. 15 minutes from Normandale. The fellow at the koodo kiosk told me that it was because the service is bad in Normandale so you use US towers. That sounds unbelievable! Please remove this charge from my bill. I have spent hours trying to get someone on here to talk to last night and this morning. Your site is very confusing and needs to be made easier. 

 

Wait until your get your detailed PDF ebill in self serve.  Once you do and you see an erroneous roaming charge, let us know back here and we can flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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