I spoke with EDWIN on September 18th at roughly 2:08pm to 2:15pm. I was transferred from customer service. He said he was in the bill payments/payment arrangement department.
He needs to be recognized for his excellent customer service skills. His tone put me at ease and he had a very pleasent vibe. In the past I would feel exasperated after speaking to representatives as they didn't seem to care about people experiencing financial hardship. He understood what I was saying, I didn't have to passionately explain why I needed help, he just understood and helped me. He seems very lovely and he needs to be praised for his ability to connect, his ability to understand and problem solve. Thank you EDWIN.
