I need to dispute a 2nd roaming charge on my account that I share with my husbandi

Hi ​@Natalie EL 

WIll you please confirm the last 2 digits of the phone number in question, so we can look into it?

Hi there, 

02 is the other number, and 01 is the last two of my number. 

thank you! 

Edited 

​@Natalie EL 

Based on your community profile, we identified an account that has the line ending in *01 and one ending in *80. Is the line ending in *02 on a different account?

Sorry, I meant the number ending in 80! (It’s been a long, busy day!) 

Thank you for confirming!

We have reviewed and removed the roaming charges for *80 since it was accidental roaming.

Have you received any response in the meantime to the bill review request that you made for the other line?

Hi there, 

Not yet, but I know it said it could take up to 4 hours? Are you able to review the *01 roaming charges as well? 

​@Natalie EL 

We have been able to check and remove the roaming charge for the other line too since the usage indicates it was due to accidental roaming.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Also, feel free to check the available  plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan

With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan

Thank you so much! 
 

And we camp there most summer’s, so I’ll be sure to turn roaming off next time, or check out those plans. 
 

Thanks again! :)