How to Profile Update

I can flag a rep for you to help. 

You will need to be logged in to the community with your self serve account first.

Let us know when you are logged in with your self serve account 

Hi Dennis, I  believe I am logged in  with self serve account

Hi ​@JuanCa68, we can see you’ve spoken to an agent on March 23rd and they already modified the last name on your account. Is this another error or are you still seeing the original misspelling? 

Hi Georgia.   Yes, I have contacted them back them. but they seemed that did not understand the spelling on my  Last Name, event hough I clearly spelled it correctly.

My last name should be *****O.  Right now its *****L

Can you please rectify that for me and thank you.

I am trying to switch mobile services providers to KOODO MOBILE as well,  but I believe that  for that simply error on my last name on this account It does not match my credit card to proceed.

I highly appreciate the service to this matter.

Hi again ​@JuanCa68 we’ve edited your post to hide personal information as this is a public forum.  We’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!