Hi there,
I’m trying to contact anyone from customer care trough chatbot. But it’s not working because I canceled phone numbers last month.
In my account is still the rest of my last bill what I need to pay. But I can’t do it trough self serve because I didn’t have Canadian bank anymore. How can I pay it? Can anyone contact me trough email? Can anyone send me an invoice for it?
Thanks in advance, Eliska.
I’m afraid you can’t pay through international banks. If you want to pay with an international card, please connect to a rep through Koodo Assist, and we'll be happy to help you register your card with us.
Here’s the link : https://www.koodomobile.com/en/help?autobots=rollout
If you do not have a Canadian number for a rep to call, or if they’re unable to verify your international bank card through Koodo expert messaging, you can also contact a rep through Koodo’s social media pages Facebook and X.
You can reach a rep through those platforms by clicking the associated logos at the bottom of this page and sending them a direct message.
They can then attempt to register your international bank card and once they do, you can use that to pay the bill. Online payment methods | Koodo Mobile
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