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Question

How to get a rebate on my late husbands account

  • April 11, 2026
  • 1 reply
  • 21 views

I cancel my late husbands account a few months ago and I keep getting a statement the his acc is minus so much money so how do I get the rebate

1 reply

Flo Koodo
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  • Official Rep
  • April 11, 2026

Hi ​@KittyKat 

We have been unable to identify a cancelled account based on your community profile. If there is a credit in the account after the final bill, a refund should be done automatically to payment method on file in case there was a pre-authorized credit card set up. Otherwise, the refund should be sent via cheque to the address on file. More details about refunds can be found here https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

Let us know if you have further questions.