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Question

How to check my remaining balance

  • June 21, 2026
  • 6 replies
  • 46 views

I switched my account from koodo to telus but I was not given the plan that I was supposed to get due to some miscommunication so I had to close my account from telus which deactivated my number now I'm in india and want to know how much I owe and I'm unable to connect as I don't have any valid account with either of the service providers and my number is also not working. In my overview it is showing that I owe nothing but the conversation I had before closing  my account with a rep mentioned some amount that's due.

6 replies

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  • Mobile Master
  • June 21, 2026

If you ported your number from Koodo to Telus, then that automatically closes your Koodo account.

You can still login to your koodo account for 90 days after your account closes.  You can view your pdf ebill in your koodo self serve and pay accordingly.

 

For your Telus account, if you closed it, then it will Telus will send your a final bill.  Just make sure you have your Telus self serve account created so you can login to view your bill


Sophia
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  • Mobile Master
  • June 21, 2026

From abroad, you can contact Koodo through FB private messenger. Are you getting reminders to pay your invoice or what makes you think you may still owe Koodo some money?


From abroad, you can contact Koodo through FB private messenger. Are you getting reminders to pay your invoice or what makes you think you may still owe Koodo some money?

So I was in a contract which I had to void cause my immigration status changed that's what making me think that I still owe them money 


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  • Mobile Master
  • June 21, 2026

Did you get a new phone on a tab with Telus?

If not then there is no contract cancellation fee, you just need to pay for the month the plan was active


Did you get a new phone on a tab with Telus?

If not then there is no contract cancellation fee, you just need to pay for the month the plan was active

No I didn't get a new phone but my current phone is not paid off. 


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  • Mobile Master
  • June 21, 2026

Then your koodo bill will have the remaining tab and tab bonus on the final bill

https://www.koodomobile.com/en/help/Tab-bonus