I’m an American visiting Canada for slightly over a month. I bought a Koodo SIM via Amazon before my trip. My Koodo service has been everything I’ve needed. I’m trying to renew my service for my last few days here, but the website is making it impossible.
The customer service AI insists that the site accepts American credit cards, but in practice, this is simply untrue. The site does not allow me to complete the registration of my card, because it requires a six-character Canadian postal code. This is something that, as a resident of the United States, I do not have. The site will not accept my five-digit American zip code.
I have tried to contact Koodo customer service, and scheduled a callback. But my service expired overnight, and although I can see them trying to call me, the calls fail instantly when I answer them.
Is there anything I can do, or do I have to accept that Koodo chooses to make it impossible for me to continue with their service?
