Got charged a Connection fee which was supposed to be waived

Hello ​@Georgia Koodo , I have the same issue. Should I create a new thread? I transferred from prepaid to postpaid and the salesperson said the connection fee will be waived but it appears on the bill. 
Same for my husband. 
 

Thank you. 

Hi ​@Raffah 

So there is a waived connection fee for going from prepaid to postpaid, however it usually shows in the form of a credit.

You will see the connection fees on the first bill but should see a credit for each connection fee appear on the second or third billing cycle as the credits don't normally apply straight away. More information on this can be found in the link below 🙂👍

https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line

Thank you ​@Oliver C very helpful :)