So, I switched from Koodo over to Telus, 4 ish years ago. On Koodo's own advice when opening a small business. I was told all was being transfered over to telus and that my account was at zero, nothing owing...ALL transfered, zero worries.
A year later, I was sent to collections by Koodo for an outstanding account I had zero knowledge of. Long story short, I ended paying for Koodo's mistake but was eventually assured this would not affect my credit whatsoever.
A few months ago, a new potential employer informed me that I was showing a "never reimbursed, never closed" thingy at the credit bureau.
I've been trying to reach Koodo about this. The single only phone number I found keeps ending with: hey, go over to our customer service page. Never once have I been able to speak to an actual human being. And lol the customer service online has no option to help me. Thei AI eeps saying it doesn't understand what I m asking.
Koodo....I'm a second away from the a BBB complaint.
