Hi. I signed up for Koodo (via website) on March 31 and requested a SIM card. I received the SIM card in the mail on April 9th and activated it (and transferred my number) on April 10th.
However, my first bill shows that I started being charged on April 1.
Is this expected? Shouldn’t my billing cycle start when I first activated the SIM card (April 10th)?
Thanks.
Best answer by Dennis
Yes this is expected. Activation and billing starts when Koodo mails out your order. There is a check box that mentions this, that you must select prior to proceeding with your order.
Yes this is expected. Activation and billing starts when Koodo mails out your order. There is a check box that mentions this, that you must select prior to proceeding with your order.
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