I received an extra charge of $13.50 on my first bill payment…. i did. not even have a SIM card yet, as it did not arrive in the mail. Why am i being charged for prorated days of use? the Price is not even consistent with my plan price of $25 a month. This seems like a massive scam, considering i also had to pay $15 for the SIM itself…. combined this is more than what I am suppose to be paying per month.
Solved
Extra Charge at start of bill cycle
Best answer by Dinh
Good start charging from the day you activated - not from the date you received the SIM card, unfortunately. There was a checkbox that you had to click to confirm this when you ordered. If you use eSIM, that would be avoided.
Regarding the amount on the first bill, this link might help to explain: https://www.koodomobile.com/en/help/charges-explained?
If you haven’t downloaded the PDF bill, I would recommend you download the PDF bill in self-serve and check pages 3 and 4 of it for the detail breakdown.
+4Good start charging from the day you activated - not from the date you received the SIM card, unfortunately. There was a checkbox that you had to click to confirm this when you ordered. If you use eSIM, that would be avoided.
Regarding the amount on the first bill, this link might help to explain: https://www.koodomobile.com/en/help/charges-explained?
If you haven’t downloaded the PDF bill, I would recommend you download the PDF bill in self-serve and check pages 3 and 4 of it for the detail breakdown.
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