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Experiencing the same issue

  • September 18, 2026
  • 5 replies
  • 62 views

This happened to me too today (Sept. 18). I got an email saying my pre-authorized debit was removed, but I definitely did not remove it.

There were enough funds in the account, my debit card isn’t expired, and my pre-authorized payment actually came out successfully a few days ago.

I also tried setting it back up, but Koodo/Plaid keeps saying my banking login is wrong even though I confirmed it works with my bank.

Just adding my experience here as well in case Koodo can flag this as a wider issue.

    5 replies

    Mayumi
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    • Mayumi
    • Mobile Master
    • September 18, 2026

    Let me flag it.

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      • Dennis
      • Mobile Master
      • September 18, 2026

      I see you posted on the main discussion about this issue too

       

      Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      Rox Koodo
      • Rox Koodo
      • Official Rep
      • September 18, 2026

      Hi there, ​@CassieK . 

      I verified and on your account there’s a pre-authorized bank draft registered, not a debit/credit card. Also, the most recent payment went through successfully. 

       

      • CassieK
      • Author
      • Beginner
      • September 18, 2026

      Hi ​@Rox Koodo,

      Thanks for looking into that. The pre-authorized bank payment you’re seeing is actually because I had to set it up again after it was unexpectedly removed from my account. I didn’t remove or change it myself.

      Just to confirm, does my auto-pay discount still apply when I’m set up with a bank draft?

      Rox Koodo
      • Rox Koodo
      • Official Rep
      • September 18, 2026

      You’re welcome! I verified and I do confirm your lines are still eligible for the auto-pay discount via Pre-authorized Bank Draft, $10/month. 

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