Please look into the active pending conversations as one is an emergency as is still pending and needs an urgent resolution.
With warm regardsl
Vladimir
Solved
emergency
Best answer by Oliver C
To confirm, were you talking to the agent through Koodo expert messaging? This is an asynchronous chat through Koodo assist that you can come back to. You should be able to continue the old chat and it will notify the rep that you have responded, at which they will respond back and you can continue the ticket unless it is closed.
Where your service is not working, was it due to the service being cut off recently or were you previously on a seasonal hold? Did the service randomly stop working or did you change something and then it stopped?
This topic has been closed for replies.
+4Hi
What is the issue about? If you can share the details here, maybe someone can offer solutions in the mean time. Is your pending conversation through Expert Messaging in Koodo Assist, and have you gotten any email or SMS notification of a reply yet?
I think the agent in the conversation forgot about the convo or it's not going through. Had to continue it from the weekend and it shows it didn't end. Agent promised to restore service as data and text not working still pending. Can't drop the ticket and issue new one just continues the old one.
To confirm, were you talking to the agent through Koodo expert messaging? This is an asynchronous chat through Koodo assist that you can come back to. You should be able to continue the old chat and it will notify the rep that you have responded, at which they will respond back and you can continue the ticket unless it is closed.
Where your service is not working, was it due to the service being cut off recently or were you previously on a seasonal hold? Did the service randomly stop working or did you change something and then it stopped?
+4Hi
We see that there is a note from the Expert Messaging team on your account, have you received their response?
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