I traveled out of the country and I see a charge of $100dollar last month. Since i called three times to 647-580-4001 in three different days. Each call is only one minute. But i am sure i haven’t made those calls since it was 3 am of the local time. Can any one help me through email or something?
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Did you check your voicemail while abroad?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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Dennis wrote:
Did you check your voicemail while abroad?
No. Sir. Exactly 1:00 min for three calls? That’s difficult to control. I attached the details up.
That is a voicemail number.
Please check your phone app call log. Do you see any any calls on those days on your phone?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
1 person likes this
Dennis wrote:
That is a voicemail number.
Please check your phone app call log. Do you see any any calls on those days on your phone?
I reason i leave a message here is that i didn’t see call log at those listed time. Please look at two things
- Each calls is exactly 1 min not 1 second more or less.
- 3:26 pm indicate 3:26 am of local time in china.
- Please check my previous calling history. I don’t have habit to check voicemail. It only happens this month. I have been abroad for 4 months now.
- I double checked my phone log. No. I didn’t make three of 1 min call to voice mailbox.
Thanks Dennis for your attention and help.
Dennis wrote:
Do you see the call on any other times? The time listed may not be Canada TIme, but local time
Thanks Dennis for yoru help. I just received the call back service from koodo. They looked into my calling history for last three months and cancelled the extra charges.
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