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double charge

  • April 12, 2026
  • 5 replies
  • 37 views

You charged me $5 for first two days of use (before the billing date 18th)

Please redeem $5 on the coming next month bill

Best answer by Dennis

Did you sign up for koodo over the phone, online, or at the store?

What is your billing period?

 

Your first bill is typically higher as it includes a partial period then billing for the next full billing period.

 

https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?srsltid=AfmBOopvCW1exqhaMJvJPuCjqqGm29PINrxUFWoWSQAtY8zX-9MnrgPS

5 replies

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  • Mobile Master
  • Answer
  • April 12, 2026

Did you sign up for koodo over the phone, online, or at the store?

What is your billing period?

 

Your first bill is typically higher as it includes a partial period then billing for the next full billing period.

 

https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line?srsltid=AfmBOopvCW1exqhaMJvJPuCjqqGm29PINrxUFWoWSQAtY8zX-9MnrgPS


  • Author
  • Rockstar
  • April 12, 2026

I signed up online with my desktop.

my cycle starts on 18th. I am double charged for three days 15-17 of March


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  • Mobile Master
  • April 12, 2026

Did you change or port your number over during March 15-17?

Did you download your detailed pdf ebill to view the detailed charges?

 


  • Author
  • Rockstar
  • April 12, 2026

I port my number on March 15 late evening

Yes I downloaded my pdf ebill


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  • Mobile Master
  • April 12, 2026

Do you see a credit later on the page on the next page for the same period for the temp number?