I left Koodo a few weeks back and I received my latest bill which is way higher than expected. Looked into details, it was the oversea calls that cost extra. BUT I did select international call as one of my perk. Since I setup auto payment, it was paid, how can I dispute it? Thanks.
I tried Koodo Assist but since I ported out, I don't have a number to provide for a call back.
Hi there,
To confirm, when the calls were made were you within Canada? As the unlimited long distance perk pack is only free while you’re calling within Canada, not while travelling out of country.
In addition, which country did you call? As the perk only covers 27 countries. The list of countries can be found in the link and by scrolling to the bottom of the page. When you check it, is the country you called included within the list of covered countries?
FYI, you can schedule a callback to any canadian number. If you post more information here, we can see why you might’ve been charged without needing to call Koodo.
It was during the month of Apr (early Apr) and I was calling to China which I believe is part of the 27 countries, I was calling from within Canada. Let me know what more information you required. Thanks!
Let me flag a rep to help you out. Please provide a screenshot of your bill with a detailed list of charges. Make sure to remove any personal details, as this is a public forum.
When you login to your self serve account and download your detailed pdf ebill. Do you see the perk in your pdf ebill as the 27 country long distance perk?
When you look at the detailed charges are they for calls to China?
+4Hi
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.