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Question

deposit

  • June 20, 2026
  • 2 replies
  • 45 views

Robert Hicks

I made a deposit off $77.94 on April 4th for internet service, was suppose to be returned to me, on credit cards withing 30 days, it was never returned and it seems impossible to get a answer when I will reveive it… 

 

2 replies

Sophia
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  • Mobile Master
  • June 20, 2026

What type of deposit was that? I’m not aware of any deposit required for Koodo Internet.


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  • Mobile Master
  • June 20, 2026

The first payment you make for Koodo internet when you sign up for it is not a deposit that is returned to you. It is your first months payment for the subscription that is paid up front to receive the service.

Your billing cycle for the subscription then begins 7 days after your activation date, but you will be covered for the first month of the cycle as you already paid for it.

The 30 day money back guarantee is only if you change your mind and cancel the service within the first 30 days.

https://www.koodomobile.com/en/help/koodo-internet-general-faqs.