I contacted Koodo Care to ask whether my plan included US roaming. The agent said it didn’t and offered to add it. I agreed, but she changed my Long Distance Calling perk to US Roaming without telling me that my existing perk would be removed.
As a result, I was charged $51 for long-distance calls that I normally make every month under my included perk. I also cannot add the Long Distance perk back myself.
Please review this interaction, restore my Long Distance perk, and refund the $51 charge, as I was never informed that changing to US Roaming would remove my existing perk.
