So the last two months I was overcharged on my phone bill and I didn’t know why. I tried calling twice to the customer service for billing because apparently the sales associates at the kiosk can’t do shit to help you. So I talked to someone on the phone and they kept telling me that I missed a payment. But I did not miss any payments because I checked my bank records and it says the payments were made. I just paid one bill a few days late. The other was a bit more late but I still paid it. Well whoever is in charge of the billing service decided to be a dink and double charge me. I am angry and very upset. I can’t do anything about it so for now I will pay the bill then I will make a plan to go to another phone company for service
Customer service for billing is horrible
+4Hi
A common cause here from your description: when a bill is paid late — especially by online bank transfer, which takes 3–4 business days to reach Koodo — the payment can arrive after the next bill generates, so it looks like it was never received and the balance carries over to the following month. That carried-over balance often reads as a "double charge" even though the money isn't lost. And if you did overpay, that amount stays on the account as a credit toward next month rather than disappearing.
To see exactly what happened, I recommend you download the detailed PDF bill in Self Serve and check pages 3 and 4 for the line-by-line breakdown of both months. You can also submit "Ask us to review a charge" in Self Serve, which gets a reply by text or email.
Well I tried to talk to the person on the other line and explain it to him that I did not miss any payments and he told me I had to pay that whole bill. Since no one wanted to listen to me, I have no choice to but to leave the service because the billing service sucks. I would not be surprised if they double charge me for the next bill too
There are still late payment charges. If you do not pay the full amount, it will continue to accumulate and will affect your credit in the long run. Even if you port out of Koodo, you are still liable for the outstanding balance. https://www.koodomobile.com/en/help/past-due-bill
To avoid this issue, you can consider setting up pre-authorized payments on your account. They are withdrawn approximately 15 days before the last day of your billing cycle, so you will not be further subject to any late payments. https://www.koodomobile.com/en/help/setting-pre-authorized-payments
If you need to dispute the charges, you can send a message to a rep on Koodo Expert Messaging and see if they can waive the fees. It is worth a try, but there are no guarantees. https://Koo.do/Chat
+4Have you login to your self serve account?
What is your " amount due" says?
You can also check your payment history. And please check your PDF bill as Dinh mentioned. If you see something not make sense, let us know. We should be able to explain.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.